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Return policy
At Callaway, we strive to make your shopping experience as seamless and satisfying as possible. If you're not completely satisfied with your purchase, we offer flexible return and exchange options for your convenience.
30-Day Free Returns
You have 30 days from the date of purchase to return most items for a full refund. We make it simple by offering free returns for both online and in-store purchases.
- In-Store Purchases: Items purchased at any Callaway retail location can be returned to any store with the original receipt or proof of purchase.
- Online Purchases: Items purchased online can be returned by mail at no cost or returned in-store with your order confirmation or packing slip.
180-Day Free Exchanges
If you need a different size, model, or product, we offer free exchanges within 180 days of purchase:
- In-Store Exchanges: Bring your item to any Callaway store with your receipt for a quick exchange.
- Online Exchanges: Online purchases can be exchanged by mail or in-store at no additional cost. Please include your order confirmation for faster processing.
Return Conditions
- Items must be unused, in original condition, and in original packaging.
- All tags, accessories, and included components must be intact.
- Items received damaged or defective are eligible for a full refund or exchange.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items marked as non-returnable
- Used or personalized/customized products
Refund Process
- In-Store Refunds: Refunds will be issued in the original form of payment at the time of return.
- Online Refunds: Refunds will be processed within 3–7 business days after the returned item is received, and credited to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange a free return or replacement.
Need Help?
If you have any questions about our return policy or need assistance, please contact our customer service team at +1 949 766 5036 or via email at service@ensservices.us.